Average Wrap-up Time

Average Wrap-up Time

Average wrap-up time is a key performance indicator that shows the average amount of time, the resource spends to complete the task related to calls after the actual call was made or answered. This KPI helps to estimate and compare how productive the resource was executing tasks associated with calls within some time span.

If you need to count average wrap-up time of tasks, you need to do the following:

• Create custom field "Wrap-up Time":
• Go to: Tools/Custom fields and press "Ins" button
• In "Title" field enter "Wrap-up Time"
• In "Code" field enter "cf_wrapup_time"
• In "Type" field select "Duration" and click "Ok" button



• If you need to view the average wrap-up time of tasks per particular project, filter your to-do list by task group with project tasks.



• If you need to view the average wrap-up time per particular resource or some period of time, set appropriate filter on Task List – Filters panel



• Set footer to display the average wrap-up time of tasks:
  • -  right click under column "Wrap-up Time"
  • -  select "Average"



If you need to view the average wrap-up time of tasks on Task Tree, please follow the steps below:

• On Task Tree select root task group and select "Custom fields options"



• To enable the displaying of the average wrap-up time of tasks select custom field "Wrap-up time" and do the following:
  •  - select Enable
  • - check "Aggregated (for task group)
  • - select "Average" and the custom field name "Wrap-up Time"



• Select task group for which you need to view the average wrap-up time of tasks, right click and select "Custom fields options"



• Select custom field "Wrap-up Time" and select the option "Enable by parent".





                    Average wrap-up time of tasks per project on Task Tree