Custom Workflow 25: Open – Pending – Resolved – on Hold - Closed

Custom Workflow 25: Open – Pending – Resolved – on Hold - Closed

Your tasks may have the following task flow to match your company process:

• Open

Task status "Open" shows that this task was created; however, the work on it has not been started yet.

• Pending

If the assigned resource is doing the task now, you can mark the task with status "Pending". Sometimes this status may notify that the task needs the approval to be started.  

• Resolved

Task Status "Resolved" notifies that the work on the task was completed and the status can be changed to "On Hold" or "Closed".  

• On Hold

Task Status "On Hold" is displayed for deferred tasks or the task cannot be closed because the responsible person who checks the tasks has some comments or recommendations. Once these are addressed, you can set the task to "Closed" status.

• Closed

Task Status "Closed" shows that all work on the task was successfully completed as it was planned.



To create custom workflow using the statuses described above, please follow the steps below:

• Go to: Tools/Custom workflow



• Click "New Workflow"   button



• In Name field enter custom field name, for example, "Workflow 25".



• Click "Ins" button, enter the status name "Open" in Name field and click "Ok" button.



• Click "Ins" button, enter the status name "Pending" in Name field and click "Ok" button.



•  Click "Ins" button, enter the status name "Resolved" in Name field and click "Ok" button.



• Click "Ins" button, enter the status name "On Hold" in Name field and click "Ok" button.



• Click "Ins" button, enter the status name "Closed" in Name field and click "Ok" button.





Task statuses of Custom Workflow 25 on Task List