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VIP Task Manager Professional Customer KPI Guide
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VIP Task Manager Professional Customer KPI Guide
Customer KPI
Percentage (number) of Customer Complaints Resolved in the First, Second or Third Times
Number of Orders per Customer for a Given Time Span
Returns Rate
Number of Orders Scheduled for Delivery in the Same Time Agreed-Upon with the Customer
Total and Average Order Size
24-hour Service
Percentage (number) of Complaints that Refer to Quality to Total Number of Complaints
Customer Satisfaction KPI
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